# 1. Create a message template to start a conversation/broadcast

When starting a conversation with a customer via the WhatsApp API, you need to use a template that has been approved by WhatsApp. Please follow the steps below to create and verify the template.

To create a message template, please enter WhatsApp Manager from your Meta Business Manager account.

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In WhatsApp Manager, select Message Template and Create new

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Select the template destination you want to create, if you want to start a new chat with subscribers or broadcast, please select Marketing, give this template a name and select English.<br>

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After sending, the WhatsApp system will immediately review the template. If allowed, you can use this template right away.

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