Pancake Quick Start Guide
  • Introduction
  • English
    • Pancake Quick Start Guide
      • I. Login
      • II. Connecting other platforms
      • III. Connecting to the Website chat plugin
      • IV. Connect your team members to the platforms
      • V. Subscription
        • 1. Create a new subscription
        • 2. Change subscription settings
        • 3. Upgrade the subscription
      • VI. WA migration from another BSP to Pancake/Botcake
      • Reconnecting your WhatsApp with Pancake
    • POS Quick Start Guide
      • I. Login to POS
      • II. POS shop
        • 1. Setting up the shop
        • 2. Manage the products
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • WA API Guide - Botcake
      • [Important] WhatsApp API Update and timeline
      • I. Login & verify account
        • 1. Login & register for an account at Botcake
        • 2. Business verification in Meta Business Manager
      • II. Using WhatsApp API on Botcake
        • 1. Create a message template to start a conversation/broadcast
        • 2. Broadcast WhatsApp messages on Botcake
  • Bahasa Indonesia
    • Panduan Singkat Pancake
      • I. Buat akun Pancake baru
      • II. Hubungkan platform lain dengan Pancake
      • III. Cara gabung adminmu ke Pancake
      • IV. Paket langganan di Pancake
        • 1. Cara membuat paket langganan baru
        • 2. Cara mengatur paket langganan
        • 3. Cara upgrade paket langganan
      • V. Multi-perangkat Beta di Pancake
        • Multidevice Beta di Pancake
        • Cara hubungkan ulang WhatsApp Multidevice
    • Panduan singkat POS
      • I. Cara login POS
      • II. Toko di POS
        • 1. Set-up toko POS
        • 2. Mengelola Produk
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • Panduan Singkat Botcake
      • Login ke Botcake
      • Cara membuat Chatbot sederhana di Fanpage Facebook
        • 1. Struktur chatbot
        • 2. Set-up chatbot otomatis di Facebook
    • Panduan WA API - Botcake
      • [PENTING] Pembaruan dan linimasa WhatsApp API
      • I. Login & verifikasi akun
        • 1. Login & daftar akun di Botcake
        • 2. Verifikasi bisnis di Meta Business Manager
      • II. Menggunakan WhatsApp API di Botcake
        • 1. Membuat templat pesan untuk mulai percakapan/broadcast
        • 2. Broadcast pesan WhatsApp di Botcake
      • III. Mengajukan Centang Hijau WhatsApp API
        • Bagaimana caranya?
        • Tahapan proses mengajukan Centang Hijau
      • IV. Migrasi WA centang hijau dari BSP lain ke Botcake
    • Panduan Chat GPT di Botcake
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On this page
  • 1. WhatsApp
  • 2. Facebook Fanpage & Instagram Business Account
  • 3. Shopee

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  1. English
  2. Pancake Quick Start Guide

II. Connecting other platforms

PreviousI. LoginNextIII. Connecting to the Website chat plugin

Last updated 2 years ago

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1. WhatsApp

Step 1: Click "Connect".

Step 2: Choose Whatsapp -> Add new account -> Scan QR code from your phone's WhatsApp app.

Note for WhatsApp Multi-device version:

  • Your phone does not need to be connected at all time in order to stream the chats on WhatsApp

  • However, you will be automatically logged out if your phone is not active for 14 days. For more details, please visit WhatsApp's website: https://faq.whatsapp.com/general/download-and-installation/about-linked-devices/?lang=en

2. Facebook Fanpage & Instagram Business Account

When you first login with your Facebook account, your Facebook Fanpage/Instagram business should already be connected to Pancake. If you don't see your desired Fanpage displayed on Pancake, or you have freshly been added to a new Fanpage, please follow these steps.

Step 1: From Pancake Dashboard, click the "Connect" button.

Step 2: If your Fanpage/Instagram account is in this list, you can choose it and click "Add Page"

(If not, continue to step 3).

Step 3: Click on "Error: The page I need is not showing up here? Click here"

Step 3: Click "Reconnect".

Step 4: Click "Continue as <Your Facebook name>".

Step 5: Select your desired Instagram Business Account, and click "Next".

Your Instagram Business account must be linked with a Facebook Fanpage first in order to be displayed in this list. We recommend connecting both Instagram Business Account and the Fanpage connected to it.

Step 6: Select your desired Facebook Fanpages, and click "Next".

Step 7: Check every permission asked from Pancake. Pancake might not work properly if there are some permissions missing.

Step 8: Click OK to finish the process. Your desired Facebook Fanpage and Instagram Business Account will appear on your Pancake Dashboard after this.

3. Shopee

Step 1: Click "Connect".

Step 2: Choose Shopee, fill in you Username and Password, choose your Region and click "Connect"

After loggin in, you will receive a OTP code via phone. Please fill in the code to complete the process. Your Shopee Account will appear on your Pancake Dashboard after you enter the OTP code.