Pancake Quick Start Guide
  • Introduction
  • English
    • Pancake Quick Start Guide
      • I. Login
      • II. Connecting other platforms
      • III. Connecting to the Website chat plugin
      • IV. Connect your team members to the platforms
      • V. Subscription
        • 1. Create a new subscription
        • 2. Change subscription settings
        • 3. Upgrade the subscription
      • VI. WA migration from another BSP to Pancake/Botcake
      • Reconnecting your WhatsApp with Pancake
    • POS Quick Start Guide
      • I. Login to POS
      • II. POS shop
        • 1. Setting up the shop
        • 2. Manage the products
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • WA API Guide - Botcake
      • [Important] WhatsApp API Update and timeline
      • I. Login & verify account
        • 1. Login & register for an account at Botcake
        • 2. Business verification in Meta Business Manager
      • II. Using WhatsApp API on Botcake
        • 1. Create a message template to start a conversation/broadcast
        • 2. Broadcast WhatsApp messages on Botcake
  • Bahasa Indonesia
    • Panduan Singkat Pancake
      • I. Buat akun Pancake baru
      • II. Hubungkan platform lain dengan Pancake
      • III. Cara gabung adminmu ke Pancake
      • IV. Paket langganan di Pancake
        • 1. Cara membuat paket langganan baru
        • 2. Cara mengatur paket langganan
        • 3. Cara upgrade paket langganan
      • V. Multi-perangkat Beta di Pancake
        • Multidevice Beta di Pancake
        • Cara hubungkan ulang WhatsApp Multidevice
    • Panduan singkat POS
      • I. Cara login POS
      • II. Toko di POS
        • 1. Set-up toko POS
        • 2. Mengelola Produk
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • Panduan Singkat Botcake
      • Login ke Botcake
      • Cara membuat Chatbot sederhana di Fanpage Facebook
        • 1. Struktur chatbot
        • 2. Set-up chatbot otomatis di Facebook
    • Panduan WA API - Botcake
      • [PENTING] Pembaruan dan linimasa WhatsApp API
      • I. Login & verifikasi akun
        • 1. Login & daftar akun di Botcake
        • 2. Verifikasi bisnis di Meta Business Manager
      • II. Menggunakan WhatsApp API di Botcake
        • 1. Membuat templat pesan untuk mulai percakapan/broadcast
        • 2. Broadcast pesan WhatsApp di Botcake
      • III. Mengajukan Centang Hijau WhatsApp API
        • Bagaimana caranya?
        • Tahapan proses mengajukan Centang Hijau
      • IV. Migrasi WA centang hijau dari BSP lain ke Botcake
    • Panduan Chat GPT di Botcake
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On this page
  • 1. WhatsApp
  • 2. Facebook Fanpage & Instagram Business Account
  • 3. Shopee

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  1. English
  2. Pancake Quick Start Guide

II. Connecting other platforms

PreviousI. LoginNextIII. Connecting to the Website chat plugin

Last updated 2 years ago

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1. WhatsApp

Step 1: Click "Connect".

Step 2: Choose Whatsapp -> Add new account -> Scan QR code from your phone's WhatsApp app.

Note for WhatsApp Multi-device version:

  • Your phone does not need to be connected at all time in order to stream the chats on WhatsApp

2. Facebook Fanpage & Instagram Business Account

When you first login with your Facebook account, your Facebook Fanpage/Instagram business should already be connected to Pancake. If you don't see your desired Fanpage displayed on Pancake, or you have freshly been added to a new Fanpage, please follow these steps.

Step 1: From Pancake Dashboard, click the "Connect" button.

Step 2: If your Fanpage/Instagram account is in this list, you can choose it and click "Add Page"

(If not, continue to step 3).

Step 3: Click on "Error: The page I need is not showing up here? Click here"

Step 3: Click "Reconnect".

Step 4: Click "Continue as <Your Facebook name>".

Step 5: Select your desired Instagram Business Account, and click "Next".

Your Instagram Business account must be linked with a Facebook Fanpage first in order to be displayed in this list. We recommend connecting both Instagram Business Account and the Fanpage connected to it.

Step 6: Select your desired Facebook Fanpages, and click "Next".

Step 7: Check every permission asked from Pancake. Pancake might not work properly if there are some permissions missing.

Step 8: Click OK to finish the process. Your desired Facebook Fanpage and Instagram Business Account will appear on your Pancake Dashboard after this.

3. Shopee

Step 1: Click "Connect".

Step 2: Choose Shopee, fill in you Username and Password, choose your Region and click "Connect"

After loggin in, you will receive a OTP code via phone. Please fill in the code to complete the process. Your Shopee Account will appear on your Pancake Dashboard after you enter the OTP code.

However, you will be automatically logged out if your phone is not active for 14 days. For more details, please visit WhatsApp's website:

https://faq.whatsapp.com/general/download-and-installation/about-linked-devices/?lang=en