Pancake Quick Start Guide
  • Introduction
  • English
    • Pancake Quick Start Guide
      • I. Login
      • II. Connecting other platforms
      • III. Connecting to the Website chat plugin
      • IV. Connect your team members to the platforms
      • V. Subscription
        • 1. Create a new subscription
        • 2. Change subscription settings
        • 3. Upgrade the subscription
      • VI. WA migration from another BSP to Pancake/Botcake
      • Reconnecting your WhatsApp with Pancake
    • POS Quick Start Guide
      • I. Login to POS
      • II. POS shop
        • 1. Setting up the shop
        • 2. Manage the products
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • WA API Guide - Botcake
      • [Important] WhatsApp API Update and timeline
      • I. Login & verify account
        • 1. Login & register for an account at Botcake
        • 2. Business verification in Meta Business Manager
      • II. Using WhatsApp API on Botcake
        • 1. Create a message template to start a conversation/broadcast
        • 2. Broadcast WhatsApp messages on Botcake
  • Bahasa Indonesia
    • Panduan Singkat Pancake
      • I. Buat akun Pancake baru
      • II. Hubungkan platform lain dengan Pancake
      • III. Cara gabung adminmu ke Pancake
      • IV. Paket langganan di Pancake
        • 1. Cara membuat paket langganan baru
        • 2. Cara mengatur paket langganan
        • 3. Cara upgrade paket langganan
      • V. Multi-perangkat Beta di Pancake
        • Multidevice Beta di Pancake
        • Cara hubungkan ulang WhatsApp Multidevice
    • Panduan singkat POS
      • I. Cara login POS
      • II. Toko di POS
        • 1. Set-up toko POS
        • 2. Mengelola Produk
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • Panduan Singkat Botcake
      • Login ke Botcake
      • Cara membuat Chatbot sederhana di Fanpage Facebook
        • 1. Struktur chatbot
        • 2. Set-up chatbot otomatis di Facebook
    • Panduan WA API - Botcake
      • [PENTING] Pembaruan dan linimasa WhatsApp API
      • I. Login & verifikasi akun
        • 1. Login & daftar akun di Botcake
        • 2. Verifikasi bisnis di Meta Business Manager
      • II. Menggunakan WhatsApp API di Botcake
        • 1. Membuat templat pesan untuk mulai percakapan/broadcast
        • 2. Broadcast pesan WhatsApp di Botcake
      • III. Mengajukan Centang Hijau WhatsApp API
        • Bagaimana caranya?
        • Tahapan proses mengajukan Centang Hijau
      • IV. Migrasi WA centang hijau dari BSP lain ke Botcake
    • Panduan Chat GPT di Botcake
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  1. English
  2. Pancake Quick Start Guide

VI. WA migration from another BSP to Pancake/Botcake

In short, this process is to migrate the WA API number from a WABA in the old BSP to our platforms (the new BSP).

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Last updated 1 year ago

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  1. Please keep in mind that:

  • Downtime: your WA API number does not need to be deactivated for the BSP switching process. Before moving, your number can still be used as usual in the old BSP. After successful migration, the number can be used immediately in the new BSP without any waiting period.

  • Templates: all templates with approval and high quality will be moved to the new BSP.

  • Conversation Limit: remains the same.

  • Chat History: all the chat history from the old BSP will be lost.

  • Green Tick: remains the same.

  1. Preparation in the old BSP

  • In the WA Manager of the old BSP, choose "Account tools" -> "Phone number" -> "Settings"

  • Turn off "2-step verification"

  • Delete the phone number

  1. Migration:

  • In Business Settings of the new BSP, make sure the business is verified and the account status is approved.

  • Access to your WA Manager -> choose Account Tools -> click "Add new number"

  • Fill in your business profile and add number.

After doing these steps, please contact Pancake team via: so we can help you to finish the migration.

https://pancake.vn/contact