VI. WA migration from another BSP to Pancake/Botcake

In short, this process is to migrate the WA API number from a WABA in the old BSP to our platforms (the new BSP).

1. Please keep in mind that:

• Downtime: your WA API number does not need to be deactivated for the BSP switching process. Before moving, your number can still be used as usual in the old BSP. After successful migration, the number can be used immediately in the new BSP without any waiting period.

• Templates: all templates with approval and high quality will be moved to the new BSP.

• Conversation Limit: remains the same.

• Chat History: all the chat history from the old BSP will be lost.

• Green Tick: remains the same.

1. Preparation in the old BSP

• In the WA Manager of the old BSP, choose "Account tools" -> "Phone number" -> "Settings"

• Turn off "2-step verification"

• Delete the phone number

1. Migration:

• In Business Settings of the new BSP, make sure the business is verified and the account status is approved.

• Access to your WA Manager -> choose Account Tools -> click "Add new number"

  

• Fill in your business profile and add number.

• After doing these steps, please contact Pancake team via: https://pancake.vn/contact so we can help you to finish the migration.