> For the complete documentation index, see [llms.txt](https://idn.pancake.vn/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://idn.pancake.vn/english/pancake-quick-start-guide/vi.-wa-migration-from-another-bsp-to-pancake-botcake.md).

# VI. WA migration from another BSP to Pancake/Botcake

1. **Please keep in mind that:**

* **Downtime:** your WA API number does not need to be deactivated for the BSP switching process. Before moving, your number can still be used as usual in the old BSP. After successful migration, the number can be used immediately in the new BSP without any waiting period.
* **Templates:** all templates with approval and high quality will be moved to the new BSP.
* **Conversation Limit:** remains the same.
* **Chat History:** all the chat history from the old BSP will be lost.
* **Green Tick:** remains the same.<br>

2. **Preparation in the old BSP**

* In the WA Manager of **the old BSP,** choose **"Account tools"** -> **"Phone number"** -> **"Settings"**

<figure><img src="/files/Ov0gUm10qXlFLDzyinBZ" alt=""><figcaption></figcaption></figure>

* Turn off **"2-step verification"**

<figure><img src="/files/R98P3XOqNcrkb9l8pHhf" alt=""><figcaption></figcaption></figure>

* Delete the phone number

<figure><img src="/files/xbDvogFc0edcwwc4hsgW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/nmfCdwWm8TXxDbG0QOtq" alt=""><figcaption></figcaption></figure>

2. **Migration:**

* In **Business Settings** of **the new BSP**, make sure the business is **verified** and the account status is **approved**.

<figure><img src="/files/FCLkmXvfzaM7qZW0o1d4" alt=""><figcaption></figcaption></figure>

* Access to your **WA Manager** -> choose **Account Tools** -> click **"Add new number"**[<br>](#user-content-fn-1)[^1]

  <figure><img src="/files/dlFijAvgEw1AccAXA8Jf" alt=""><figcaption></figcaption></figure>

* Fill in your business profile and add number.

<figure><img src="/files/s6Tq9jjyL6S1dO7v4YEW" alt=""><figcaption></figcaption></figure>

* After doing these steps, please contact Pancake team via: <https://pancake.vn/contact> so we can help you to finish the migration.

[^1]:


---

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