Pancake Quick Start Guide
  • Introduction
  • English
    • Pancake Quick Start Guide
      • I. Login
      • II. Connecting other platforms
      • III. Connecting to the Website chat plugin
      • IV. Connect your team members to the platforms
      • V. Subscription
        • 1. Create a new subscription
        • 2. Change subscription settings
        • 3. Upgrade the subscription
      • VI. WA migration from another BSP to Pancake/Botcake
      • Reconnecting your WhatsApp with Pancake
    • POS Quick Start Guide
      • I. Login to POS
      • II. POS shop
        • 1. Setting up the shop
        • 2. Manage the products
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • WA API Guide - Botcake
      • [Important] WhatsApp API Update and timeline
      • I. Login & verify account
        • 1. Login & register for an account at Botcake
        • 2. Business verification in Meta Business Manager
      • II. Using WhatsApp API on Botcake
        • 1. Create a message template to start a conversation/broadcast
        • 2. Broadcast WhatsApp messages on Botcake
  • Bahasa Indonesia
    • Panduan Singkat Pancake
      • I. Buat akun Pancake baru
      • II. Hubungkan platform lain dengan Pancake
      • III. Cara gabung adminmu ke Pancake
      • IV. Paket langganan di Pancake
        • 1. Cara membuat paket langganan baru
        • 2. Cara mengatur paket langganan
        • 3. Cara upgrade paket langganan
      • V. Multi-perangkat Beta di Pancake
        • Multidevice Beta di Pancake
        • Cara hubungkan ulang WhatsApp Multidevice
    • Panduan singkat POS
      • I. Cara login POS
      • II. Toko di POS
        • 1. Set-up toko POS
        • 2. Mengelola Produk
        • 3. Orderan
      • III. CRM di POS
        • 1. Ganti jenis toko di POS menjadi CRM
        • 2. Custom CRM Anda
    • Panduan Singkat Botcake
      • Login ke Botcake
      • Cara membuat Chatbot sederhana di Fanpage Facebook
        • 1. Struktur chatbot
        • 2. Set-up chatbot otomatis di Facebook
    • Panduan WA API - Botcake
      • [PENTING] Pembaruan dan linimasa WhatsApp API
      • I. Login & verifikasi akun
        • 1. Login & daftar akun di Botcake
        • 2. Verifikasi bisnis di Meta Business Manager
      • II. Menggunakan WhatsApp API di Botcake
        • 1. Membuat templat pesan untuk mulai percakapan/broadcast
        • 2. Broadcast pesan WhatsApp di Botcake
      • III. Mengajukan Centang Hijau WhatsApp API
        • Bagaimana caranya?
        • Tahapan proses mengajukan Centang Hijau
      • IV. Migrasi WA centang hijau dari BSP lain ke Botcake
    • Panduan Chat GPT di Botcake
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  2. Pancake Quick Start Guide

Reconnecting your WhatsApp with Pancake

PreviousVI. WA migration from another BSP to Pancake/BotcakeNextPOS Quick Start Guide

Last updated 1 year ago

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If you see this notification on Pancake, this means that your WhatsApp has been disconnected from our system. There are a couple of reasons for this:

  • The WhatsApp account has not been active in the last 14 days on the main device

  • An error occured during the login session between Pancake and WhatsApp

  • The login session has been disconnected from the main device

Please follow the steps below to reconnect your WhatsApp number with Pancake:

  1. Open WhatsApp on the main phone --> Linked device (where you normally scan the QR code)

2. Logout from all of the login sessions

Click on the login session, and click Logout. Please make sure that you have logged out from all of the session before continue to the next step.

3. Rescan the QR code on Pancake.

If the QR code doesn't work, please try to open WhatsApp web, scan the QR code there:

  • If you can log in to WhatsApp web, try to logout from all session and scan the QR code on Pancake again

  • If you CAN NOT log in to WhatsApp web, this means that there is a problem on WhatsApp, or on your connection. Please retry after a few minutes.