Reconnecting your WhatsApp with Pancake

If you see this notification on Pancake, this means that your WhatsApp has been disconnected from our system. There are a couple of reasons for this:

• The WhatsApp account has not been active in the last 14 days on the main device

• An error occured during the login session between Pancake and WhatsApp

• The login session has been disconnected from the main device

Please follow the steps below to reconnect your WhatsApp number with Pancake:

1. Open WhatsApp on the main phone --> Linked device (where you normally scan the QR code)

2. Logout from all of the login sessions

Click on the login session, and click Logout. Please make sure that you have logged out from all of the session before continue to the next step.

3. Rescan the QR code on Pancake.

If the QR code doesn't work, please try to open WhatsApp web, scan the QR code there:

• If you can log in to WhatsApp web, try to logout from all session and scan the QR code on Pancake again

• If you CAN NOT log in to WhatsApp web, this means that there is a problem on WhatsApp, or on your connection. Please retry after a few minutes.